European Bath | Kitchen | Tile & Stone
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Returns

Payment in full due at the time of order. Most unopened items in new condition and returned within 30 Days are eligible to receive a Refund or Exchange with a minimum Re-stocking Fee of 35% plus freight; at the discretion of the vendor.

This fee will also be applied to any changes made after the order has been placed. If a balance is owed after a change has been made, it will be issued a Showroom Credit. However, there are cases where orders considered a Special Order are neither cancellable nor refundable.

It is the client’s responsibility to verify with the installer to ensure the correct items are being ordered. Items that are opened, damaged, or are not accompanied by a receipt may be denied a refund or exchange.

 

RETURNED GOODS AUTHORIZATION

 

Please be advised that most unopened items in new condition and returned within 30 Days are eligible to receive a Refund or Exchange with a minimum Re-stocking Fee of 35% plus freight; at the discretion of the vendor. This fee will also be applied to any changes made after the order has been placed. If a balance is owed to the client after a change has been made, it will be issued a Showroom Credit.

However, there are also cases where orders considered a Special Order are neither cancellable nor refundable. It is the client’s responsibility to verify with the installer to ensure the correct items are being ordered. Items that are opened, damaged, or are not accompanied by a receipt may be denied a refund or exchange.

Prior to returning any goods, a request for a return must be completed by submitting the form below. Once your request has been received, European Bath | Kitchen | Tile & Stone will request approval from the vendor to return the goods to the manufacturer. Once these steps are completed, your dedicated Design Consultant will coordinate with you for the best time to take possession of the items being returned.